TRAINING TERMS AND CONDITIONS

Valley Rope Service, LLC, doing business as Valley SRT, an Arizona limited liability company. Version 1.0.

These terms govern seats purchased in Valley SRT training courses through this website. They are separate from, and do not replace, the participant waiver and assumption of risk agreement, which must be signed before training begins.

Section One — Acceptance

By submitting a payment you agree to these terms on your own behalf and, where you are registering others, on behalf of each participant and the organization paying for them. You confirm you are at least 18 years old and authorized to use the payment method provided.

Section Two — What you are purchasing

A seat in a scheduled rope access training course. The course listing states the dates, location, level, and the number of days of instruction and assessment included. Seats are allocated in the order that payments are received and confirmed.

The course fee includes instruction, use of training equipment and the facility, and course materials. It does not include travel, lodging, meals, personal protective equipment, certification body registration or card fees, or re-assessment if a candidate does not pass.

Section Three — Eligibility and prerequisites

Each course listing states its prerequisites. You are responsible for confirming that every participant you register meets them before you pay. Before the first day of training, every participant must be at least 18 years old, provide a current fit-for-duty declaration, provide evidence of any prerequisite certification, and sign Valley SRT’s participant waiver and any agreement required by the training venue.

A participant who does not meet the prerequisites, does not complete the required paperwork, or arrives without required equipment may be refused participation. No refund is due in that case.

Section Four — Payments are non-refundable

All payments made through this website, deposits and full course fees alike, are non-refundable. This applies whether or not the participant attends, completes the course, or passes assessment.

We hold your seat in a class with a hard limit on size, and we commit to instructor, assessor and facility costs well in advance. A seat that goes unused cannot usually be resold at short notice. The only exceptions are set out in Section Five and Section Six.

Section Five — Rescheduling and substitution

If you cannot attend, you may request in writing to move your payment to a later scheduled course. We may grant that request, grant it subject to conditions, or decline it, at our sole discretion. Granting one request does not oblige us to grant another.

Where a reschedule is granted, the payment applies to one future course beginning within twelve months of the original course date. If the later course costs more, you pay the difference; if it costs less, the difference is not refunded. A payment not used within twelve months is forfeited.

You may substitute a different participant into your seat at no charge, provided you tell us in writing before the first day of the course and the substitute meets the prerequisites in Section Three.

Section Six — Cancellation by Valley SRT

We may cancel or reschedule a course, for example where enrollment is insufficient, an instructor or assessor becomes unavailable, the facility becomes unavailable, or conditions make training unsafe. If we do, you may choose either a seat in the next equivalent scheduled course or a full refund of what you paid us for that course. That refund or transfer is our entire responsibility to you. We are not responsible for travel, lodging, lost wages, or any other cost incurred in anticipation of the course.

Section Seven — Payment processing and disputed charges

Payments are processed by our website platform and its payment processor. Valley SRT does not collect, see, or store your full card or bank account number. If you believe a charge is wrong, contact us first and we will investigate promptly. Initiating a chargeback instead of contacting us, for a charge that is valid under these terms, is a breach of this agreement; we may recover the disputed amount and any associated fees, cancel the registration, and decline future registrations.

Section Eight — Certification and assessment

Certification is awarded by the certifying body, not by Valley SRT. Assessment is conducted by an independent assessor whom we do not employ and over whose decisions we exercise no control. Paying for a course buys instruction and the opportunity to be assessed. It does not buy certification and is not a promise that any participant will pass. No refund, credit, or free re-assessment is due to a participant who does not pass.

Section Nine — Conduct

Training takes place at height and around life-safety equipment, and safety depends on everyone following instruction. We may remove a participant from a course, without refund, who fails to follow instructor, assessor or facility direction; is impaired by alcohol or drugs or otherwise unfit to train safely; behaves in a way that endangers themselves or others or damages equipment or the facility; or harasses or threatens another participant, an instructor, an assessor, or facility staff.

Section Ten — Assumption of risk

Rope access training involves working at height and carries an inherent risk of serious injury or death that cannot be eliminated. Participation requires a signed waiver and assumption of risk agreement, provided separately and completed before training begins. Nothing in these terms replaces or limits that agreement.

Section Eleven — Media

We may photograph or record training for instructional, safety-review and promotional purposes. A participant who does not want to appear in promotional material may tell us in writing before the course begins, and we will accommodate that request.

Section Twelve — Limitation of liability

To the fullest extent permitted by Arizona law, Valley SRT’s total liability arising out of or relating to a payment made through this website, or the course that payment relates to, is limited to the amount you actually paid us for that course. We are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, lost wages, lost business opportunity, or travel and lodging costs. Nothing in this section limits liability that cannot be limited under applicable law, and this section does not apply to claims for bodily injury arising from Valley SRT’s own gross negligence or willful misconduct.

Section Thirteen — Force majeure

We are not liable for failure to deliver a course where the cause is outside our reasonable control, including severe weather, fire, flood, natural disaster, epidemic, act of government, labor disruption, loss of the training facility, or failure of utilities or transportation. Section Six applies in that situation.

Section Fourteen — Governing law and disputes

These terms are governed by the laws of the State of Arizona, without regard to its conflict of laws rules. Before filing any action, the parties will attempt in good faith to resolve the dispute through direct discussion for at least thirty days after written notice. Any action that cannot be resolved that way shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and both parties consent to that jurisdiction and venue. The prevailing party is entitled to recover its reasonable attorneys’ fees and costs.

Section Fifteen — Changes, entire agreement, severability

We may update these terms. The version posted when you submit a payment is the version that governs that payment. These terms, together with the course listing purchased from, the participant waiver, and any signed services or training agreement, are the entire agreement between us regarding payments made through this website. If any provision is held unenforceable, the rest remains in effect. Sections Four, Seven, Eight, Ten, Twelve and Fourteen survive completion or cancellation of a course.

Contact

Valley Rope Service, LLC (Valley SRT), Chandler, Arizona. valleyropeservice.com